Refund policy

Return and Refund Policy

Last updated: 24 October 2026

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  1. Faulty, damaged or incorrect items
  2. If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery at hello@harbourweft.com with your order number, a short description of the problem, and one or two photos showing the issue.
  3. We will respond within 2 business days. Where the item is faulty, damaged or incorrect, we will offer you a replacement, a repair, or a full refund including any shipping charges you paid. You will not be asked to pay return postage and, in most cases, we will not require you to send the item back.
  4. 2. Change of mind
  5. We do not accept change-of-mind returns. Because our products ship directly from our supplier overseas, we cannot cover the cost of returning unwanted items.
  6. Nothing in this section limits your rights under the Australian Consumer Law. If you change your mind, you may still have statutory rights - for example, where the item is not of acceptable quality or does not match its description.
  7. 3. Cancellations
  8. You can cancel your order for a full refund at any time before it has been dispatched. Once an order has been dispatched it can no longer be cancelled. To request a cancellation, email hello@harbourweft.com with your order number as soon as possible.
  9. 4. Refunds
  10. Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer. Refunds are issued in Australian dollars.
  11. 5. How to contact us
  12. Email: hello@harbourweft.com
  13. We aim to reply to every enquiry within 2 business days.
  14. This policy is general information only and does not replace your rights under the Australian Consumer Law or any other law that applies to you.