Shipping policy

Shipping Policy

Last updated: 24 October 2026

1. Where we ship from

Harbour Weft ships directly from our supplier's warehouse in China to customers in Australia. We currently deliver within Australia only.

2. Order processing

Orders are dispatched within 10 business days after payment is received. Orders placed on weekends or public holidays are processed on the next business day.

If an item becomes unavailable after you place your order, we will contact you within 2 business days to offer an alternative, a revised timeline, or a full refund.

3. Delivery times

Estimated delivery is 3 to 5 business days after dispatch for Standard shipping, and 1 to 2 business days for Express shipping. Regional and remote areas may take longer.

These are estimates only. Delivery can be affected by peak periods such as Black Friday, Christmas and public holidays, or by customs and carrier delays outside our control. If your order has not arrived within 15 business days of dispatch, contact us and we will investigate.

4. Shipping costs

Standard shipping is $11.00 and is free on orders of $100.00 and over. Express shipping is $15.00. All charges are calculated at checkout and shown in Australian dollars before you pay. We do not add any handling or packaging fees at the last step.

5. Tracking

Every order is sent with tracking. We email your tracking number as soon as your parcel is dispatched, and you can follow the parcel's progress from that email.

If tracking shows no movement for 10 business days, contact us and we will investigate with the carrier and, where appropriate, resend your order.

6. Prices, GST and duties

All prices on this store are shown in Australian dollars (AUD). GST is included in the price displayed at checkout where applicable.

We do not expect any additional import duties or taxes to be charged on delivery. If you are asked to pay any import charges, contact us using the details on our contact page and we will resolve it with you.

7. Delivery address

Please check your delivery address carefully at checkout. We can only change an address before dispatch, so email us as soon as possible if something is wrong.

8. Questions

If you have any questions about delivery to your area, please contact us before ordering using the details on our contact page.